ServiceNow
Setup Guide
Creating a ServiceNow Test Account
You can create a ServiceNow test account from the ServiceNow Developer Portal.
In the ServiceNow Developer Portal, you can create a free developer instance by clicking the Request Instance button in the page header.
To connect to ServiceNow, your users will need to provide an Instance URL, Username, and Password. You can find these values for your test account by going to the User Icon > Manage instance password.
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Using the Paragon SDK for ServiceNow
Once your users have connected their ServiceNow account, you can use the Paragon SDK to access the ServiceNow API on behalf of connected users.
See the ServiceNow REST API documentation for their full API reference.
Any ServiceNow API endpoints can be accessed with the Paragon SDK as shown in this example.
Building ServiceNow workflows
Once your ServiceNow account is connected, you can add steps to perform the following actions:
Get Ticket by ID
Create Ticket
Update Ticket
You can also use the ServiceNow Request step to access any of ServiceNow's API endpoints without the authentication piece.
When creating or updating records in ServiceNow, you can reference data from previous steps by typing {{
to invoke the variable menu.
![](https://docs-prod.useparagon.com/~gitbook/image?url=https%3A%2F%2F2053411491-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MCJwlyhqtCdBfCLUO0d-1223115691%252Fuploads%252FHsY1W0RPYKyY6GExwH95%252FCreating%2520a%2520ServiceNow%2520workflow%2520in%2520Paragon%2520Connect.png%3Falt%3Dmedia%26token%3D01d27b4f-4029-4dfc-8d3b-0c92fe6234aa&width=768&dpr=4&quality=100&sign=e8642352&sv=1)
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